Scooper Agent Privacy Policy

Beta draft, pending legal review. Draft dated October 14, 2026, revision 2. Revision 2 replaces the first October 14 draft.

This policy explains what data Scooper Agent handles, why, who else touches it, how long we keep it, and how to delete it. Scooper Agent is run by Service Booster LLC in St. George, Utah ("we," "us").

Short version: we handle your business data only to run your agent. We do not sell it. We do not use your customers' records or messages to train AI models. Each business's agent and data live on their own server. You can ask us to delete everything.

Who this covers

• Owners who sign up a business.
• Staff (Office and Tech) invited by an Owner.
• Your customers, whose records and texts the agent handles for your business. For that data, your business decides what happens with it and we act on your instructions. Your customers should contact your business first.
• Website visitors to scooperagent.com. See Our website below.

What we handle

Owner and staff account info

• Name, email address, and phone number if you add one.
• Your role (Owner, Office or Tech) and which business you belong to.
• Sign-in records: one-time link requests, sessions, and the device and browser that signed in.
• What you do in the app: approvals, edits, denials, claims, and replies to the agent. We keep this as an audit trail so the Owner can see who did what.
• Notification settings, including quiet hours and SMS alert consent.

Sweep & Go customer records

When you connect Sweep & Go, the agent reads and updates records there on your behalf. That can include customer names, addresses, phone numbers, email addresses, dog details, service schedules and routes, technician assignments, notes, invoices, balances and payment status. The agent pulls what it needs to answer a message or do a task. Some of it is kept on your agent's server as working history.

Quo message content

When you connect Quo, the agent reads incoming texts on the line you choose and sends approved replies. We store message text, phone numbers, times, delivery status, and the drafts and decisions made in the app.

Push subscription data

When someone turns on alerts, we store that phone's or browser's push subscription (a delivery address and keys issued by Apple, Google or the browser), the device type, and a log of when alerts were sent, delivered and opened. We use this only to deliver alerts and to notice when a phone stopped getting them.

Connection credentials

The keys, tokens or passwords you give us for Sweep & Go, Quo, your AI provider, and any mirror you turn on. We use them only to act for your business.

What we do not collect

We do not sell data. The app (app.scooperagent.com) does not show ads and does not load third-party ad trackers. Our marketing website is different; see the next section.

Our website

This section covers scooperagent.com, our marketing website. It does not cover the app.

The website may load advertising and analytics tags from Meta (Meta Pixel) and Google (Google Ads and Google Analytics). When they are on, those tags set cookies or similar identifiers in your browser and send Meta and Google:

• The pages you view and when.
• Your browser, device, approximate location from your IP address, and the page that sent you.
• When you click Request access or Sign in.

We use this to measure our ads and to show our ads to people who visited the site. Meta and Google use it under their own privacy policies and may combine it with what they already know about you. The website has no form, so it does not collect your name, email or phone number.

To limit this, block third-party cookies in your browser, use an ad or tracker blocker, or adjust your ad settings with Meta and Google. Your choices on the website do not affect the app.

How we use it

• To run your agent: read messages, check Sweep & Go, draft replies, carry out approved actions.
• To send your team alerts, receipts, digests and sign-in emails.
• To keep the service secure and find and fix problems.
• To support you when you ask for help. We look at your business's data only when needed for that, or for security.

Who else handles data (subprocessors)

Sweep & Go and Quo are your own accounts. Data moves between them and your agent because you connected them, and their own privacy policies apply.

When the agent uses your ChatGPT account or OpenRouter key, that provider processes the text under your agreement with them. Check your provider's data settings if you want to control whether they use it.

Push alerts pass through Apple's, Google's or your browser maker's push service to reach a phone. We keep alert text short and leave phone numbers out of it.

Phone carriers carry staff SMS alerts once that feature is on.

How long we keep it

• Account info: while your account is active.
• Messages, drafts, approvals and audit trail: while your business is active, so the agent has history and the Owner can review decisions.
• Push subscriptions: until the person turns alerts off, signs out of that device, or the subscription stops working.
• Sign-in links: expire in 15 minutes. Sessions expire after 14 days.
• After you close your business account: we delete your agent's server and storage and your business data within 30 days. Backups roll off on their own schedule, within 30 more days.

We may keep a minimal record (business name, dates, and what you agreed to) as long as needed for legal or tax reasons.

Deleting your data

• Owners: email support@scooperagent.com from your account email and ask us to delete your business. We confirm, stop the agent, and delete as described above. Disconnecting Sweep & Go or Quo in the app also stops new access right away.
• Staff: ask your Owner to remove you, or email us. We delete your account info and keep your past approvals in the business's audit trail without your contact details, unless the Owner deletes the business.
• Customers of a business: contact that business. If you contact us, we will pass your request to the business.

Security

• Each business's agent runs on its own server and network, separate from other businesses.
• Our control system has no public address. The app reaches it over a private connection.
• Storage volumes are encrypted. Traffic is encrypted in transit.
• Sign-in uses one-time email links. There are no passwords to steal.
• Roles are checked on our servers for every action, not only in the app.
• Alerts and receipts leave out customer phone numbers.

We are a small team in beta and are still adding protections, such as encrypting stored credentials with a separate key and off-site backups. No system is perfect. If we learn of a breach that affects your data, we will tell affected Owners promptly.

Children

The service is for businesses. It is not meant for anyone under 18.

Changes

We will post updates here and email Owners about material changes before they take effect.

Contact

Service Booster LLC, St. George, Utah

Email: support@scooperagent.com